ABOUT CAREFIRST
Who we are, and why your care is in real hands.
CareFirst is virtual healthcare built around one idea: a real, registered doctor should be reachable wherever you are, day or night. No algorithm diagnosing you and no call centre standing in — just qualified clinicians, on your phone, when you need them.
OUR PROMISE
Virtual healthcare, delivered like it should be
Healthcare in South Africa shouldn’t mean a half-day off work for a five-minute conversation. CareFirst was built to make care convenient and trusted, delivered on demand — video and voice consultations, available 24/7, from wherever you are. Behind every one of them is a real, registered doctor: someone qualified to examine you, advise you, and prescribe where it’s clinically appropriate, never an algorithm standing in for a clinician’s judgement.
- Registered doctors, every time
- Available 24/7
- Scripts and sick notes where clinically appropriate
OUR STORY
Why we started CareFirst
CareFirst was founded in 2023 by a small team of doctors and technologists who kept seeing the same problem from both sides of the consultation: people delaying care because reaching a doctor took too long, cost too much, or meant a day away from work or family. We set out to build something simpler — a way to reach a real, registered doctor from your phone, without losing the accountability of an in-person visit.
Since then, the same principle has guided every decision we’ve made: technology should get you to a real doctor faster. It should never replace one.
WHAT WE OFFER
Every way to reach a real doctor
CareFirst brings virtual healthcare to everyone who needs to see a doctor without the drive, the waiting room, or the day off work. Every service below is led, reviewed, or overseen by a real, registered doctor — never an algorithm standing in for clinical judgement.
Virtual Consultations
See a doctor by video or voice in minutes, from wherever you are — advice, scripts and sick notes, available 24/7.
Vital Scans
A phone-based vital scan checks key health markers in minutes — reviewed by a real doctor whenever a result needs one.
Skin Scans
Get an instant, AI-driven read on a mark or mole, with a registered doctor in the loop for anything that needs a closer look.
Wellness & Longevity
Proactive, longer-term care prescribed and supervised by real doctors, for people who want to stay ahead of their health.
Business Healthcare
Virtual healthcare your whole team can reach, anytime — built to reduce sick days and support staff wellbeing.
OUR STANDARDS
Standards we hold ourselves to
Real accountability means more than a friendly bedside manner. Here’s what stands behind every consultation, scan and script on CareFirst.
Registered Practitioners
Every doctor on CareFirst is registered with the Health Professions Council of South Africa (HPCSA) — never a chatbot or an unqualified stand-in.
POPIA-Aligned Privacy
Your health information is handled in line with the Protection of Personal Information Act (POPIA). Consultations are confidential, always.
Clinical Oversight
Scans are AI-driven checks, but a real doctor reviews any result that needs one — technology supports the clinical judgement, it doesn’t replace it.
Ready to see a doctor?
Real, registered doctors — on your phone, available 24/7.