Here’s what’s new 👇
⏱️ Clearer Expectations When Waiting for Your Doctor
No more guessing when your doctor will arrive.
We’ve added clearer wait-time guidance so you know what to expect as soon as you enter the consultation room.
A simple, reassuring message now sets the timeline and keeps you informed.
💬 New Options If Your Doctor Isn’t There After 5 Minutes
If your doctor hasn’t joined within 5 minutes, you’ll get options not frustration.
You can now:
- Reschedule your consultation
- Ask for a callback (your doctor will phone you)
- Cancel and get your credit back instantly
This update gives you control over what happens next.
🔁 Reschedule Consultations With Ease
Plans change so we’re making it simpler to adjust appointments.
The primary user on the account can now reschedule consultations up to 15 minutes before the appointment time.
🎨 UX Improvements Across the App
We also refreshed parts of the existing flow to make everything feel smoother and more intuitive.
Clearer instructions, updated visuals, and small problem-solvers based on real user feedback.
💙 Why This Matters
Healthcare should fit your life, not interrupt it.
With clearer communication, more flexible options, and a smoother experience, CareFirst continues to provide virtual care that feels simple, trustworthy, and human.
Try out the new consultation experience in your CareFirst app today.
See how the latest updates give you more control, quicker answers, and a cleaner, more intuitive journey from start to finish.