Scheduling an appointment is easy. Log in to your account, choose your preferred doctor, and select a suitable time slot. You can schedule an appointment in advance (scheduled) or opt for an immediate consultation (instant). After confirming, you’ll receive appointment details and instructions for the virtual consultation.

Virtual healthcare is suitable for a wide range of non-emergency medical conditions, including common illnesses, minor injuries, prescription refills, mental health concerns, and chronic disease management. However, for critical or life-threatening situations, please visit your nearest emergency room.

Yes, we take data security seriously. Our platform complies with stringent privacy and security regulations. All virtual consultations are secure, and your health information is stored securely. We ensure your data is accessible only to authorised healthcare professionals.

You can use a smartphone, tablet, or computer with a stable internet connection and a camera for video appointments. Additionally, ensure you have a microphone and speakers (or headphones) for clear communication. *Please note: Vital Scans are currently only available on smart phone devices.

If your virtual doctor determines that a prescription is necessary for your treatment, they can electronically send it to your preferred pharmacy. You can then pick up your prescribed medication in person or have it delivered, depending on pharmacy services in your area.